Need help with DocuClair? Find answers to common questions below, or contact our support team.
For technical support, account questions or anything else, email us and our team will reply.
info@docuclair.comUse the Forgot Password option on the sign-in screen, if your organization has enabled it. Otherwise, ask your organization’s DocuClair administrator to reset your password, or email us from your registered email address.
Check that your email or username and password are correct, that you have a working internet connection, and that you are using the latest version of the app. If your account has been locked after several failed attempts, contact your administrator or our support team.
DocuClair accounts are created by your organization. Ask your administrator for access, or contact our sales team if your organization is not yet using DocuClair.
Email us from your registered email address with the subject “Account Deletion Request”. We will verify your identity and process the request in line with our Privacy Policy.
Still locked out? Email us for account help
Check your internet connection, confirm the file type and size are supported, and make sure you have permission to add files to that folder. Then try again. If the problem continues, report the issue using the steps below.
Access to documents is controlled by permissions set by your organization. Ask your administrator to confirm that you have access.
Update the app to the latest version from the App Store or Google Play, restart your device, and try again. If it still happens, send us an issue report with the details listed below.
Yes. DocuClair uses access controls, audit trails and secure storage to protect your documents. See our Privacy Policy for details on how we handle your data.
Found a bug or something not working as expected? Fill in the form below and our support team will get back to you by email.
Want to send screenshots or screen recordings? Email them to us
